We have chosen CCBill as Twinkscape's primary designated E-ticket supplier and Epoch as our secondary supplier. Both CCBill and Epoch provide a fast, safe and convenient way to purchase access to online venues such as Twinkscape. We selected each for their reliability and customer service.
CCBill and Epoch have helpful Customer Support FAQ pages.
CCBill customers can visit CCBill's Support FAQ.
Epoch customers can visit Epoch's Billing FAQ.
CCBill Customers: You can recover your password, receive assistance with billing inquiries or cancel a membership by visiting CCBill's Billing Support.
Epoch Customers: You can recover your password, receive assistance with billing inquiries or cancel a membership by visiting Epoch's Billing Support.
Login Assistance
Most login problems are related to browser settings. Our website uses session cookies. Most browsers allow these cookies by default, but they can be turned off. If cookies have been disabled, your ability to login will not be successful. To resolve, please turn on cookies, or if you prefer to block them, permit our site as an exception.
Some members have reported that some anti-virus software can employ settings that block access to this site. If you are experiencing this type of problem, you may want to try turning off this type of program to log into the site.
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Video Tips
Computer Requirements
For the best video experience, we recommend at minimum: PC: Windows XP/Pentium 4 2.0Ghz CPU/256MB RAM/32MB Video card. MAC: Mac G4 running OSX 10.2.8, 1.5Ghz CPU, 256MB RAM.
Browser Requirements
Microsoft Internet Explorer 7 or Firefox 2 are highly recommended. Microsoft Internet Explorer 6 and earlier and Firefox 1 will also work.
Windows PCs and Macs
The videos, and the website, have been optimized for Windows PCs using Windows Media Player (WMP) 11. Older versions of WMP will work, but are not recommended. We strongly encourage you to use Windows Media Player 11 to play the downloadable WMV videos. Members with MACs have good results using Quicktime to play the MOV files or by using Flip4Mac to play and enjoy the downloadable WMV video.
